Thai Airways Customer Care Number | FAQs 24 Hr Toll Free Helpline – Contact

Thai Airways Customer Care Number

Contact Thai Airways Customer Care Number and get the detail about different kinds of booking that are offered by airlines and attractive discounts. Passengers can use the Thai airways customer care toll free number for instant flight bookings.

For transactions related issues and its mobile application problems, the best solution is to contact Thai Airways Customer Care helpline number. The 24 hrs support will be provided to the passengers by professional team of airways. Read the given below FAQs on important topics of airlines.

Thai Airways Customer Care Number

Thai Airways Customer Service Number 66(0) 2356 1111, 66(0) 2356 1111
Thai Airways Customer Care Toll Free Number 1800 102 1225
Thai Airways Customer Care Email Id [email protected]


Thai Airways Flights Related Queries

Internet Check-in FAQs

Before Departure Related Questions

Mobile Check-in FAQs


Facing Issues In Tickets Reservations?? Dial Thai Airways International Customer Care Number

Office: Thai Contact Center (Reservation)
  • Address: 6 Larn Luang Road, Bangkok 10100 Thailand
  • Thai Airways Customer Care contact number: (66-2) 356-1111
  • Fax: (66-2) 356-2222
  • 24 Hrs
Office: Thai Airways International (Ticketing)
  • Address: Vibhavadi Rangsit Ticket Office 89 Vibhavadi Rangsit Road, Chatuchak, Bangkok 10900 Thailand
  • Thai Airways Customer Care Phone Number: (66-2) 545-3691
  • Fax: (66-2) 545-3199
  • Open: Monday – Friday 08.00 – 17.00 Hrs
  • Close: Saturday, Sunday And Public Holiday
Office: Thai Airways International (Ticketing)
  • Address: 485 Silom Road, Bangrak, Bangkok 10500 Thailand
  • Thai Airways Customer Care no: (66-2) 288-7000
  • Fax: (66-2) 288-7006
  • Open: Monday – Friday 08.00 – 17.00 Hrs
  • Close: Saturday, Sunday And Public Holiday
Office: Thai Contact Center (Ticketing)
  • Address: 6 Larn Luang Road, Bangkok 10100 Thailand
  • Thai airlines customer care number: (66-2) 356-1111
  • Fax: (66-2) 356-2222
  • E-Mail: [email protected]
  • Open: Monday – Friday 08.00 – 17.00 Hrs
  • Close: Saturday, Sunday And Public Holiday


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Thai Airways Customer Care Number India

Query About Address
Reservation & Ticketing Unit No:305, 3rd Floor, Embassy Square, 148 Infantry Road, Bengaluru, 560001
Airport Office G-63, Passenger Terminal Building(Ptb), Kempegowda International Airport, Devanahalli, Bengaluru 560300
Cargo Office Room No M-09,3rd Floor, MenziesBobba Cargo Building, Kempegowda, International Airport, Devanahalli, Bengaluru, Karnataka 560300
Reservation & Ticketing No. 62,4th Floor, B Wing, Kgn Towers, EthirajSalal, Egmore, Chennai – 600 105
Airport Office Room No:20, 2nd Floor, Anna International Departure Terminal, Chennai 600027
Cargo Office Cargo Section, Room No:6, Integrated Cargo Complex-Phase 1, Meenambakkam, Chennai 600027
New Delhi
Reservation & Ticketing Ground Floor, Caddies Commercial Tower, Novotel-Pullman Hotel Complex, Asset No 2, Hospitality District, Aerocity IGI Airport, New Delhi – 110037
Airport Office Room No.Ol-28,4th Floor, Terminal Building,Terminal 3, Indira Gandhi International Airport , New Delhi-110037
Cargo Office Business Centre, Lobby Level, Centaur Hotel, 
New Delhi – 110037
Reservation & Ticketing D. No. 1-8-382, 2-C, Second Floor, “Queens Plaza”, S.P. Road, Begumpet, Secunderabad – 500 003,
Airport Office Passenger Terminal Bldg., Level E, Office No. 13, Rajiv Gandhi International Airport, Hyderabad 501218
Cargo Office 1st Floor, Room No.4 Rajiv Gandhi International Airport, Hyderabad 501218
Reservation & Ticketing Block – A, 6th Floor, Apeejay House  15, Park Street, Kolkata – 700 016
Airport Office Room No: B 326 Basement Level, New Integrated Passengers Terminal 2, Kolkata 700052
Cargo Office International Cargo Complex, Room No:16, 3rd Floor, Kolkata 700052
Reservation & Ticketing Unit no-82, 8th Floor, Maker Chambers VI Nariman Point, 
Mumbai – 400 021
Airport Office Level 3, Room No: E8-3058 ,New Terminal 2, Chhatrapathi Shivaji International Airport, Sahar , Andheri East, Mumbai 400099
Cargo Office 2nd Floor, Sahar Air Cargo Complex, Sahar Road Andheri East, Mumbai 400099 India


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Thai Airways Customer Care Number

Cities Thai Airways Customer Service Phone Number
Bengaluru (91 80) 4098 0396

(91 80) 4098 0397

Chennai (91 80) 6678 3191
New Delhi (91 80) 2768 8238 / 39
  • (91 44 ) 4206 3311
  • (91 44) 2256 1932 / 35 / 36
  • (91 44) 2256 1932 / 35 / 36
  • (91 11) 4149 7777
  • (91 11) 6123 8971 / 6123 8976
  • (91 11) 2565 2921 / 2565 3359
  • (91 40) 2333 3030
  • (91 40) 6660 5022
  • (91 40) 2400 4025 / 26 / 27


Thai Airways International Customer Service Number

Query About Address
Reservation & Ticketing 75-77 Pitt Street, GPO Box 7077, Sydney 2001 Sydney, New South Wales, 2000, Australia
Airport Office Level 2, Sydney International Airport Building
Cargo Office Australian Airlines International Cargo Building Link Road, Mascot, Sydney, Nsw 2020 Australia
Reservation & Ticketing Shanta Western Tower, Level-9, Space-903, 186 Bir Uttam Mir Shawkat Ali Road,  Tejgaon I/A, Dhaka-1208
Airport Office Hazrat Shah Jalal International Airport
Cargo Office Shanta Western Tower, Level-9, Space-903,186 BirUttam Mir Shawkat Ali Road Tejgaon I/A, Dhaka-1208
Reservation & Ticketing C/O Anjuna, LLC 1111 Boulevard Dr. Frederik Philips, Suite #600, Saint Laurent QC H4M 2X6
Reservation & Ticketing Unit 2302, Floor 23rd, Chong Hing Finance Centre,  No. 288 West Nan Jing Road (close to the People’s Square), Shanghai 20003
Reservation & Ticketing Zeil 127, 60313 Frankfurt, Germany
Airport Office Terminal 1, Office Block C, Room 4127, 60549 Frankfurt Germany
Cargo Office FLUGHAFENSTRASSE 20, 63263 Neu-Isenburg (Zeppelinheim) Germany
Reservation & Ticketing Hibiya Marine, Building, 1-5-1 Yuraku-Cho, Chiyoda-Ku, Tokyo 100-0006, Japan


Cargo Office
Reservation & Ticketing Suite 30.01, 30th Floor, Wisma, Goldhill, 67, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
Airport Office ROOM NO: C6 Central Zone Mezzanine Level, Main Terminal Building, Kuala Lumpur International Airport, 64000 Sepang Selangor DarulEhsan, Malaysia
Cargo Office GFM-5E Malaysia Airlines, Advanced Cargo Centre, KLIA Free Commercial Zone, Southern Zone Kuala Lumpur International Airport, 64000 Sepang Selangor DarulEhsan, Malaysia
Reservation & Ticketing Anna Purna Arcade Palace Rd.  Durbar Marg, Kathmandu, 
Airport Office Tribhuvan, International Airport, Kathmandu , Nepal
Cargo Office Airlines Comlex, Tribhuvan International Airport, Kathmandu, 
Reservation & Ticketing 100 Cecil Street #02-00 The Globe, Singapore 069532
Airport Office Singapore Passenger Terminal Bldg1 Unit 031-29 P O Box 40, Singapore 918142
Cargo Office Unit 241-243, Sats Airfreight Terminal 3, Singapore Changi Airport, Singapore 819461
Sri Lanka
Reservation & Ticketing No 3 , Sir Earnest De Silva Mawatha Colombo 3 Sri Lanka
Airport Office Passenger Terminal Room 74, Colombo International Airport, Sri Lanka
Cargo Office 141/9, Vauxhall Street, Colombo – 02, Sri Lanka
United Kingdom
Reservation & Ticketing 41 Albemarle Street, London W1S 4BF United Kingdom
Airport Office Room 0144, Terminal 2 The Queen’s Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom
Cargo Office C/O Menzies World Cargo, Shoreham Road, London Heathrow Airport, Hounslow TW6 3RT, United Kingdom
United States Of America
Reservation & Ticketing C/O Anjuna, LLC Suite #1280, 2321 Rosecrans Avenue, El Segundo, CA 90245, U.S.A.


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Thai Airways Contact Number

Country Thai Airways 24 Hrs Customer Care Number
Australia 1300 651 960 (within Australia) or +61-2 9844-0999
+61 2 9669 3033 (during flight operation hours)
61-2 8337 6300
  • +88 (02) 8879131-46
  • 880-2-8901807 / 09 / 12
  • +88 (02) 8879131-46
Canada (800) 767-3598
China 0086 21 3366 4000
  • +49 69 92874 444
  • +49 69 690 70931
  • +49 69 69538791
Japan 0570-064-015 (Japan Call Center)
(81-3) 3593-0520
  • (60-3) 2034 6900 (Ticketing)
  • 2034 6888 (General Line)
  • (60-3) 8787 3522 / 8787 3533
  • (60-3) 8787 3684
  • (977-1) 4223692 / 9258
  • (977-1) 447-3440 / 2293
  • (977-1) 447-0657
  • (65) 6210-5000
  • (65) 65428333 OR 65428334
  • (65) 6210-5000
Sri Lanka 112307110
(94-11) 2252057 / 2256070
  • 94-11-2309249
  • 94-11-2309200
  • Ext: 249
United Kingdom
  • 0330 400 4022
  • from outside the UK: +44 (0)20 7491 7953
  • +44 (0)20 8976 7915
  • +44 (0)20 8564 0190
United States Of America (800) 767-3598


Get The Good Response From Team Of Thai Airways Head Office!

Office Thai Airways Customer Care Number Toll Free
Ticketing (66-2) 288-7000
Reservation (66-2) 356-1111
Ticketing (66-2) 545-1000


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Thai Airways Head Office Address

Office Address
Ticketing Silom Ticket Office 485 Silom Road, Bangrak, Bangkok 10500 Thailand
Reservation 6 LarnLuang Road, Bangkok 10100 Thailand
Ticketing Vibhavadi Rangsit Ticket Office 89 Vibhavadi Rangsit Road, Chattuchak, Bangkok 10900 Thailand


Press Here For Thai Airways Offices

Press Here Thai Contact Center


Useful links

Follow Thai Airlines On Social Networks!



Thai Airways Flights Related Queries


Ques 1: What Documents Do I Need To Present At Check-In?


  • International flights: You should have your passport with visa (if required at the destination) and your ticket.
  • Domestic flights: Passengers have Only your ticket and I.D. card (Identification card)
  • In the case, you had use your credit card to purchase ticket, at the time of Check-in you must present the credit card
  • Passengers should have their Royal Orchid Plus card, if they want credit for frequent flyer miles.


Ques 2: What Do The Codes On My Ticket Mean?

Ans: To know the ticket meaning of codes must read the guidelines:

  • DEP means Departure Time
  • NVA means not valid after
  • NVB means Ticket Validity
  • NVB means not valid before
  • Fare Basis means Fare Type
  • Flight means Airline and Flight
  • CL and DATE means Class and Date
  • ETK means Electronic Ticket Number
  • ST means Reservation Status which are
  • OK means You are confirmed on this flight
  • Booking Reference means Reservation Code
  • NS means No Seat. This refers to an infant not occupying a seat


Ques 3: How Can I Request A Cash Receipt?

Ans: Customers can request for their cash receipt at THAI offices within 30 days after ticket is issued. If you unable to complete the request, then call at Thai Airways customer care number


Ques 4: Can I Upgrade My Class On The Flight After Ticketed?

Ans: According to terms and conditions, you can changes or up gradation in your tickets at the time of booking process


Ques 5: Can I Change Or Add My Royal Orchid Plus Frequent Flyer Or Star Alliance Frequent Flyer Number?

Ans: If you want to update your Frequent Flyer by selecting your frequent flyer airline, you have to enter number and select to save. For any help, contact Thai Airways Customer Care number.


Ques 6: Is it necessary to reconfirm my flight?

Ans: No it’s not necessary to reconfirm your flight but Thai advices you to cancel your bookings via Thai airlines customer care number.


Ques 7: Will in receive any kind of special meals in the THAI flight?

Ans: Yes, standard special meals can be obtained in the international flights but not less than 48 hrs prior to flight departure


Ques 8: By what time, passengers should check-in at the airport?

Ans: In Thailand, one hour before international departures and 45 minutes for domestic departures. At airports abroad, check-in times vary, but generally no later than one hour prior to departure.


Ques 9: How to obtain baggage tags?

Ans: baggage tags are printed at some selected airports only. For more enquiries, dial Thai Airways customer care number.


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Before Departure Related Questions


Ques 1: Will I Get The Special Meals On A THAI Flight?

Ans: Yes, you can request for the same but make sure to do so before 48hrs before flight departure.


Ques 2: Is It Allowed To Have Advance Seat Assignment For The Domestic Sector?

Ans: The facilities of advance seat bookings are not offered on domestic flights.


Ques 3: What Is The Way To Request A Cash Receipt?

Ans: Cash receipts can be requested at THAI offices within 30 days after ticket is issued or online receipt could be requested.


Internet Check-in FAQs


Ques 1: For Internet Check-In, What Tickets Can Be Used For?

Ans: Electronic ticketed only can be sued for internet check-in.


Ques 2: Is It Possible To Change Or Add My Royal Orchid Plus Frequent Flyer Or Star AllianceFrequent Flyer Number?

Ans: Yes, you can update your Frequent Flyer by selecting your frequent flyer airline, enter number and select to save.


Ques 3: if I Check-In Late, Then What Will going To Happen?

Ans: Your assigned seating may be released for other passengers.


Ques 4: Is It Allowed To Carry Smart Baggage?

Ans: Yes of course, passengers can carry smart baggage but they must fulfill the conditions of Baggage Policy.


Ques 5: Is It Possible To Have Seat Assignment In Advance For The Domestic Sector?

Ans: No, advance seat assignments are not allowed in any class of services in the domestic flights


Ques 6: What Is The Time Limit For Internet Check-In?

Ans: The internet check-in limit range from 24 hours up to 1 hour before flight departure timing


Ques 7: What Should Be Done If Connecting Flight Doesn’t Show At Internet Check-In?

Ans: There is no need to worry about because some flight doesn’t get display at internet check-in due to some technical reasons. In this regard, you can seek help form Thai airlines customer care number.


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Mobile Check-in FAQs


Ques 1: Who Can Make Use Of Mobile Check-In Facility?

Ans: All passengers holding e-Tickets except passengers requiring special assistance at the airport can make use of check-in facility.


Ques 2: What To Do If I Have A Mobile Boarding Pass In My Mobile Phone?

Ans: You have to retrieve the mobile boarding pass from your mobile phone and make sure the entire barcode is visible to be scanned. Then present it at any checkpoints at the airport.


About Thai Airways

Under the securities exchange of Thailand, the foundation of Thai Airways has been done in 1991. Now it has been popularized among the people due to its superlative services and special offers it offers to customers. Not only this, Thai special services are also provided to clients.

So, if you want to ask anything about its services or want to manage you’re booking properly, quickly contact on Thai Airways customer care number. Moreover, Thai Airways also support the delivery of heavy products with simplified process through alliances aircraft.

The firm is having a strong network of customer care team so that no customer faces any kind of problem. The department executives are adopting a strong culture for learning and realizing the importance of their customers through the medium of Thai Airways customer care toll free number.

Actually, Thai Airways initiated asa joint venture between Scandinavian Airlines System (SAS) and Thailand’s domestic carrier, Thai Airways Company. Thai Airways International was merged with Thai Airways Company in the year of 1988.

After this, it was famous as domestic Airline Company of Thailand. Thai Airways has its main hub at Suvarnabhumi Airport. Thai Airway’s popular Airport lounges are Royal First Lounge, Silk Lounge, Royal Orchid Lounge and Royal Orchid Spa.


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Types of Planes / Air craft available with Thai Airways:

  • Total fleet: 74
  • Airbus A330-300
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 737-400
  • Boeing 747-400
  • Boeing 777-200
  • Boeing 777-200ER
  • Boeing 777-300
  • Boeing 777-300ER
  • Boeing 787-8
  • Boeing 787-9

It was registered in The Securities Exchange of Thailand in 1991 and it has more than 50% dominant shareholder with Ministry of Finance. It carries 72 destinations in 35 countries which include Auckland, Brisbane, Los Angeles, Johannesburg, Singapore, Melbourne, Zurich, Seoul and Moscow etc.

Customers if you have any query related to the services which provided by the company, you can use Thai Airways Customer Care Number which we have mentioned above on this page. Customer service definitely will help you to resolve your issue. 

To know more information about the company services and solutions, you can log on to the official website.

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